Refund and Returns Policy
Last Updated: July 16, 2024
At Lorlito Studios (“Company,” “we,” “us,” or “our”), we strive to provide the best gaming experience possible. This Refund and Returns Policy outlines the terms and conditions under which we offer refunds and returns for our products and services. By purchasing from us, you agree to the terms of this policy.
1. Digital Products
1.1 Games and In-App Purchases
All sales of digital products, including but not limited to games, downloadable content (DLC), in-app purchases, virtual currency, and subscriptions, are final and non-refundable once the purchase is completed.
1.2 Exceptions
We may consider refund requests for digital products under the following circumstances:
- The product is defective or not as described.
- Technical issues prevent access to or use of the product, and we are unable to resolve the issue within a reasonable time frame.
To request a refund under these exceptions, please contact our customer support team at [support email] within 14 days of purchase. Please include your order number, a description of the issue, and any relevant screenshots or error messages.
2. Physical Products
2.1 Eligibility for Returns
Physical products, such as game discs, merchandise, and accessories, may be returned for a refund or exchange within 30 days of the purchase date, provided that the following conditions are met:
- The product is in its original, unopened packaging.
- The product is unused and in the same condition as when it was received.
- Proof of purchase, such as a receipt or order confirmation, is provided.
2.2 Non-Returnable Items
Certain items are non-returnable, including:
- Opened software, game discs, and digital codes.
- Perishable goods, such as food and beverages.
- Custom-made or personalized items.
2.3 Return Process
To initiate a return, please contact our customer support team at [support email] with your order number and reason for return. If your return is approved, we will provide you with a return authorization and instructions on how to return the item.
2.4 Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refund Processing
3.1 Refund Method
Refunds will be processed using the original method of payment. If the original method of payment is unavailable, we will issue the refund through an alternative method.
3.2 Processing Time
Please allow up to 14 business days for us to process your refund after receiving your return or approving your refund request. The time it takes for the refund to appear in your account may vary depending on your payment provider.
4. Subscriptions
4.1 Subscription Cancellations
You may cancel your subscription at any time. If you cancel a subscription, you will retain access to the subscription benefits until the end of the current billing cycle. No partial refunds will be issued for cancellations made during an active billing period.
4.2 Auto-Renewal
Subscriptions will automatically renew at the end of each billing cycle unless auto-renewal is disabled. You can disable auto-renewal in your account settings.
5. Customer Support
If you have any questions or need assistance with a refund or return, please contact our customer support team at:
Lorlito Studios,
3 Chome-1-3 Uchihiranomachi, Chuo Ward, Osaka, 540-0037, Japan
info@lorlitoStudios.com
+48 987 654 321
+48 567 432 789
Our support team is available 24/7h and will be happy to assist you.
6. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on our website with the updated policy date. Your continued use of our products and services after any changes indicates your acceptance of the new policy.
Thank you for choosing Lorlito Studios. We appreciate your business and are committed to providing you with the best gaming experience possible.